We want every customer to enjoy their purchase with confidence.
Eligibility: Refunds or replacements are offered for items that are faulty, damaged, or incorrectly supplied.
Exclusions: Returns are not accepted for change-of-mind purchases or opened bottles, as per Australian liquor laws.
Process:
1. Notify us within 14 days of receiving your order at info@thewhiskyark.com.au.
2. Provide your order number and photos (if applicable).
3. Approved refunds will be processed back to the original payment method within 5-10 business days.
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging.
If you received the wrong product, we will arrange a replacement or refund at no additional cost.
Replacement items are subject to stock availability.
