Privacy Policy

As we value the trust of our customers and take the protection of their personal information seriously, we encourage customers to read and make sure they understand this privacy policy. If there are any questions regarding its contents, we invite customers to contact our privacy team, whose contact details are contained in this policy.

  1. Respecting Your Privacy

DIONYSUS ARK PTY LTD (ABN 47635737478) (“us””we”) are committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information. This policy sets out how we manage privacy information in a sensitive, secure manner.


  • the kinds of personal information we collect and hold;

  • how we collect and hold personal information;

  • the purposes for which we collect, hold, use and disclose personal information;

  • your right to access and seek correction of personal information; and

  • how you may complain about privacy matters and we will deal with such a complaint.

  1. What Personal Information Do We Collect and Hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

  • your personal details such as your name, addresses, telephone numbers, email address, age and gender;

  • what, how and when you buy from us or have expressed an interest in buying from us;

  • your stated or likely preferences, for example whether you may be interested in particular products or promotions; and

  • information about gift recipients in order to allow us to fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, but not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.

Our website uses “cookies” that enable us to store items in your shopping cart and to identify you on your return visit. Most browsers automatically accept cookies.

  1. How Do We Collect and Hold Personal Information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it.

We do this when:

  • you register with us, for example to create an account, to become a member of us or to send you information;

  • you communicate with us online;

  • you take part in our promotions, events or surveys; and

  • you deal with us in other ways involving a need for personal information to be provided such as when you contact us or bring a claim against us.

Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

  1. Why Do We Collect, Hold, Use and Disclose Personal Information?

When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:

  • to learn of your likely preferences so that we may promote goods and services to you in a way which may be of most interest to you; and

  • to assist in investigating your complaints and enquiries.

We will only disclose personal information to others to the extant it is necessary and appropriate for purposes of the sale and promotion of our goods and services to you. For example, we may disclose your personal information to organisations and individuals including our service providers, related entities, professional advisors, auditor, printers and mailing services and insurers.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.

  1. How Can You Enquire About, Access and Correct Your Personal Information?

Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at:

Alternatively, you can write to us at:

Privacy Officer
Dionysus Ark Pty Ltd
U201 Level 2, 6 Help Street

Chatswood NSW 2067

Before we provide you with access to your personal information, we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction of personal information: If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.

  1. How Can You Complain About Our Management of Personal Information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.

  1. Updates

We may change update this privacy policy periodically.

  1. Other Privacy Terms And Limits Of This Policy

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. This policy does not apply to the personal information of our employees in their capacity as such.

  1. More Information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at (email – ) (Australia).

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